Customer Service Guarantee (CSG) Software
UTelco's proactive Customer Service Guarantee (CSG) Management software substantially improves the quality of service delivery to customers. It demonstrates that substantial benefits can be achieved with minimal investment through leveraging existing applications and that achieving efficiencies and improving service quality are not mutually contradictory. It also demonstrates that the use of the OneSolution Enterprise Model Product provides the necessary "holistic" view of the relevant information flows and business processes to enable successful integration of those disparate applications.
The CSG software is a 'world's first' distinctive solution in the area of proactive management of customer service guarantees. The innovative software has realised impressive benefits with a minimal investment including:
- Lower costs due to increased efficiency and higher productivity from the full automation of outage management and customer rebate processing
- Enhanced customer satisfaction including massive reduction in customer complaints
- Improved asset renewal and valve inspection programs
- Accurate and timely reporting to the Regulator and other external bodies
- Accurate and timely internal reporting
The software provides a whole of customer view and the level of service that customers are now demanding in a competitive marketplace. It fully automates the end-to-end business processes with no manual intervention, including posting customer rebates to the billing application.
The software includes a sophisticated rule-based management module to guarantee flexible updating of the customer service performance guarantee rules with no additional IT cost.
New Software Products
Telecommunications Analytics & Reporting Products
UTelco has a range of Telecommunications industry-specific analytics and reporting products that are based on the OneSolution Telecommunications Enterprise Model (t-EM) and Integrated Logical Data Models (t-LDM). These products cater for both the Wholesale and Retail Industry perspectives and can be fully integrated into your existing Enterprise Data Warehouse environments. These products can be installed into your environment with minimal configuration effort. They range from modules such as Roaming Analytics, Churn Analytics to a full integrated Enterprise Data Warehouse.
For further information on these software products, please contact UTelco Systems.
Human Resource Analytics & Reporting Products
UTelco has an off-the-shelf Human Resource analytics and reporting product that is based on the OneSolution Human Resource Enterprise Model (HR-EM) and Integrated Logical Data Models (HR-LDM). These products cater for Human Resource Management across all industries and can be fully integrated into your existing Enterprise Data Warehouse environments. This product can be installed into your environment with minimal configuration effort.
For further information on this software product, please contact UTelco Systems.